As a Manager, Customer Success you are the day-to-day client partner and analyst coach, ensuring deliverables address key business questions and result in strong client satisfaction. You confidently manage data, and you care about finding answers for your clients. You'll constantly seek to learn new things and lean into new capabilities.
The Business Support Associate I communicates with customers and appropriate customer headquarter personnel to resolve customer and vendor inquiries. The Associate collaborates across multiple business units to resolve customer issues and ensure customer success. This role serves as the primary point of contact for customer issues related to purchase orders, ordering patterns, lead time, shortages/overages, OTIF, inventory, replenishment, pricing, and logistics. The role analyzes ordering trends, OTIF, and late orders.
The Consumer Care Intern will strengthen customer support platforms, optimize internal processes, and leverage technology to improve the consumer experience. This internship provides practical exposure to knowledge base management, data visualization, and process automation, by contributing to projects such as knowledge base management, performance dashboard development and service support, and general admin & automation initiatives.